Dog and Cat Heart

Refund Policy

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-NON-PERSONALIZED PRODUCTS-

If you wish to return a “stock” non-personalized item, you must contact us within three business days of receipt as shown on your tracking information.
Contact customer service at orders@metalunlimited.com
If 3 days have passed since receipt of the order, unfortunately, we can’t offer you a refund or exchange. 

-PERSONALIZED PRODUCTS-

We do NOT accept returns, issue refunds, or exchange personalized items.

**ALWAYS triple-check your spelling and color selections when ordering. Also, check your confirmation email to verify everything processed correctly. If the order was placed with the incorrect information, it will not be replaced/refunded.

If the misspelling was on our end, the product can be replaced. See Replacements.

If your package has been damaged in transit, please email customer service at orders@metalunlimited.com with your order number, photos of the piece, photos of the packaging, and a photo of the packing slip.

-REFUNDS (if applicable)-
Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment. Typically between 3-5 businesses depending on your account holder’s processing. You will receive an email showing the refund details.

-REPLACEMENTS (if applicable)-
If you purchased Route package protection, you need to file a claim directly with Route. You can report an issue with Route through the mobile app (iOS or Android), through the email you receive from Route after placing your order, or by going to claims.route.com.

We only replace items if they are misspelled by us, defective, or damaged.
Please email customer service at orders@metalunlimited.com with your order number, photos of the piece, and a photo of the packing slip.
If damaged, include a photo of the packaging as well.

 -SHIPPING-

Mail to:
Metal Unlimited
4894 HWY 84 W
Vidalia, LA 71373.

**You will be responsible for paying the return shipping cost. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

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