Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
You have 24 hours to cancel an order. If you contact us over the weekend or after response hours, we will certainly take that into consideration.
If you wish to return a “stock” non-personalized item, you must contact us within three business days of receipt as shown on your tracking information. Contact customer service at firstname.lastname@example.org If 3 days have passed since receipt of the order, unfortunately, we can’t offer you a refund or exchange.
We do NOT accept returns, issue refunds, or exchange personalized items.
**ALWAYS triple-check your spelling and color selections when ordering. Also, check your confirmation email to verify everything processed correctly. If the order was placed with the incorrect information, it will not be replaced/refunded.
If the misspelling was on our end, the product can be replaced. See Replacements.
If your package has been damaged in transit, please email customer service at email@example.com with your order number, photos of the piece, photos of the packaging, and a photo of the packing slip.
-REFUNDS (if applicable)- Once your return is received, inspected, and a refund is approved, a refund will automatically be applied to your credit card or original method of payment. Typically between 3-5 businesses depending on your account holder’s processing. You will receive an email showing the refund details.
-REPLACEMENTS (if applicable)- We only replace items if they are misspelled by us, defective, or damaged. Please email customer service at firstname.lastname@example.org with your order number, photos of the piece, and a photo of the packing slip. If damaged, include a photo of the packaging as well.
Mail to: Metal Unlimited 4894 HWY 84 W Vidalia, LA 71373.
**You will be responsible for paying the return shipping cost. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Through multiple shipping partners we are able to offer delivery of your new decor no matter where you are on the planet!
Your satisfaction is imperative to our success. Please do not hesitate to reach out to us if you feel that your experience was unpleasant in any way.
Our customer service agents are dedicated to getting a response to our customers promptly to help answer any questions or concerns that they may have.
We use only accredited processing services to ensure that your information is safe and secure.